Ajuntament de Gavà

It improved its management and decision-making:

Ajuntament de Gavà

It improved its management and decision-making:

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An increase in labour productivity


The challenge

Gavà Town Council wanted to improve management by applying criteria of rationality, efficiency and austerity, at the same time modernising the municipal organisation and positioning itself as a benchmark body in the implementation of the changes that Public Administrations and the local world must undertake.

A plan known as Plan GAVÀ21 was developed, with the aim of optimising the use of resources, reducing costs and offering a better service to citizens, and in which, in addition to other initiatives, HR management solutions had to be incorporated to measure, optimise and dedicate resources more efficiently, focusing on improving productivity.

The aim was to improve the management model to make it more solid and efficient, with more objectivity and the ability to make the right decisions to strengthen the areas that provide the most value to citizens. It was also intended to contemplate initiatives for savings, transparency and, in short, to support the GAVÀ21 Plan to rationalise and better manage resources.

The solution

The Gavà City Council chose EffiWork for its non-intrusive and automatic data collection feature, to guarantee objectivity, and for its ease and speed of implementation.

  • In June, the will to implement the EffiWork productivity platform was communicated to the members of the board, middle management, the works council and the workers.
  • Training of middle management was initiated.
  • The EffiWork platform was deployed in mid-July 2012. In the first phase, it was decided to measure only activities with computers, although EffiWork also allows other technological devices to be measured.
  • After the tool was deployed, the productivity maps were configured and access was also given to all workers so that they could become aware and start to improve their productivity.


After only 3 months since implementation, the results achieved are as follows:

  • By giving access to employees, an average productivity increase of 20% has been obtained in all departments.
  • It was possible to accurately identify the areas with the most opportunities for improvement.
  • Work dynamics that were not known were discovered and improvement plans are already being made.
  • EffiWork has been widely accepted by the people involved, who see the solution as very positive for their time management.
  • Internal decisions are being made more objectively.

Thanks to the data provided by EffiWork, Gavà Town Council is going to implement policies for improvement and change in the medium and long term, which is why it has decided:

1. Study the presentation of an IT reduction plan to eliminate up to 25% in equipment and licences, detected as unnecessary or that can be exploited on a rotational basis (VDI), with the consequent savings.

2. Study a plan, supported by EffiWork, to integrate a teleworking programme, over the next 3 years, as teleworking is proven:

  • Provides greater motivation and commitment of staff.

    It allows improvements in productivity and quality of work.

    Reduces costs due to staff turnover and sick leave, as well as indirect costs of maintenance and consumption, and travel around the city, which is clearly aligned with the energy saving policies promoted by the City Council and those related to the concept of “Smart City”.

    Economic savings for workers and the City Council.

3. Share in a transparent way with its citizens the measures of rigour and productivity that are being applied, as they are proof of the good management that is being imposed in the City Council.

4. Management and productivity, incentives and some other initiatives will now be able to be applied with more objective criteria.

With EffiWork, in addition to internal improvements, better service to citizens, and more professional management, the City Council of Gavà calculates that the accumulated savings over the next 3-5 years, although not yet quantified, will be several million Euros, and without the need for traumatic staff adjustments.

About the Client

It improved its management and decision-making:

About Gavà Town Council

Gavà is a municipality of around 50,000 inhabitants, with around 500 civil servants in the town council, 150 of whom work in offices.


Government administration



Company size:

201-500 employees


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