How to improve internal communication at work: challenges, tips and tools

How to improve internal communication at work: challenges, tips and tools

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How to improve internal communication at work: challenges, tips and tools

One of the most significant challenges for any organization is to have effective internal communication. We are aware of how difficult it can be to achieve good communication at work, and for that reason, we are going to offer some useful advice to improve it.

The way we communicate can significantly affect employee performance and, as a result, productivity. This also influences how people feel at work, which is important for the well-being of our company.

Types of internal communication

Internal communication arises in response to the growing needs of companies to motivate their staff.

In the company, three types of internal communication can be identified:

  • Upward communication: refers to communication that goes from employees to management.
  • Downward communication: is the most common form, where information flows from management to employees.
  • Horizontal communication: this occurs between employees of equal rank and is a type of communication that requires special attention, as poor communication could generate tensions and misunderstandings between them.

To facilitate internal communication in the company, let’s look at some actions that hinder it and tips for improving it.

Why isn’t there good internal communication in my company?

The lack of effective internal communication poses significant challenges in many organizations, so understanding them is essential to improve communication within any company. Also, what actions can cause poor business communication?

Having a bad work environment

When employees lack the right to express themselves and do not experience active listening from their superiors, a series of detrimental consequences are generated that will affect the entire organization. This situation not only weakens the morale of workers but also promotes a negative work environment.

Poor flow of information

The lack of a clear structure of communication channels within the company has a significant impact on the efficiency of work processes. This deficiency can result in a series of adverse consequences that not only affect the profitability of the business but also impact the well-being and morale of employees, which, in turn, damages the overall health of the company’s work climate.

Not involving workers in company goals

One of the most damaging mistakes a company can make is not correctly communicating the mission, vision, values, and objectives of the company. The deficiency of knowledge about the company not only hinders the achievement of organizational goals but also turns the company’s strategy into an isolated and ill-defined message for its workforce.

Scarcity of spaces or channels for collaboration

Organizations that do not have conducive communication spaces for interaction and the exchange of ideas and experiences are not adequately fostering transversality and collaboration among their employees. The lack of these collaborative environments, both physical and digital, not only limits the flow of knowledge and the transfer of experiences among employees themselves but also weakens the potential for growth of the corporation.

Tips for improving communication at work

Effective communication is essential in the work environment. These practical tips will help you improve communication, boost productivity, and promote a positive work climate in your company.

Encourage transparency

One of the primary recommendations for improving communication in the work environment is to foster honesty and clarity.

The key lies in maintaining open and transparent communication regarding work efficiency, always providing relevant information about progress. There are performance management tools that allow employees to access their metrics, and therefore, visualize their results and self-evaluate their own performance. Thus, also ensuring that team members are more focused on their tasks and projects.

Also, it is important to offer constructive criticism that allows the growth and development of employees. To achieve this, it is essential to link daily tasks with the overall objectives of the company.

Stimulate bottom-up (upward) communication

Among the various proposals to enhance communication in the work environment, the promotion of upward communication stands out. This involves encouraging interaction from collaborators at lower hierarchical levels to communicate with those occupying higher positions.

The purpose of this initiative is for employees to feel comfortable sharing their ideas and opinions. To achieve this, it is essential to foster a healthy work environment in the department or team, as well as to cultivate a sense of responsibility towards ongoing projects.

Promote team involvement

It is essential to cultivate a high degree of commitment in team members, as this not only stimulates them to actively participate but also generates a deep sense of belonging to the organization.

It is relevant to keep in mind that the company should not only request the contribution of ideas but also ensure that collaborators perceive that their contributions are appreciated and valued. In this way, the support provided to team members is strengthened.

Tools to encourage communication


This communication tool unifies almost all communications between employees. With it, you’ll save a lot of time by having chat, the ability to share files, and a mobile version.

Google Hangouts

It’s one of the most complete internal chats we can access: it improves internal communication, allows conversation with consumers, market research, and enables the scheduling of meetings. Google’s option provides us with a very comprehensive tool.


Asana offers you the possibility to manage tasks, in addition to serving as a center for all information, files, tasks, and conversations. Once tasks are created, you can create individual or group conversations. It is a very intuitive and easy-to-use tool.


It is a traditional tool, either in the form of a physical or digital newsletter, that you can send by email, personally deliver to each team member, or leave copies at reception for employees to pick up. It is versatile in its distribution and clear in transmitting information.

Ring Central

This tool allows you to maintain communication with your teams using chat, voice, and video calls from anywhere. In addition, you can share and organize internal documents, add comments, schedule future meetings, and even manage tasks.


This tool plays an essential role in perfecting internal communication in the company, enhancing collaboration and the exchange of information between different organizational levels.

Thanks to its intuitive dashboard, employees can access a database in a completely transparent and interactive manner, facilitating the organization and communication of vacation days, measuring productive times, and other growth opportunities.

Each of these tools has its specific advantages, and the choice will always depend on the communication needs and objectives of each company. Investing in such tools can strengthen communication, increase efficiency, and contribute to business success.

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